16 Décembre 2017

French Speaking Customer Services Executives.

Posté dans , le 21 Septembre 2017

Jai Consulting

Site Web

 

Adresse Email

 

Type d'emploi

Full Time

Emplacement

Randburg, JHB

 

Description :

Description

Kindly be advised that I am currently recruiting for French Speaking Customer Services Executives.

Key Responsibilities:

  • Provide empathetic, quality service to our customers.
  • Update all cases with the appropriate documentation.
  • Arrive on time for all scheduled shifts, and understand the importance of teamwork in order for all to be successful in daily mission accomplishment.
  • Handle cases and phone calls in an efficient manner, as for company protocol and client specific Standard Operations Procedures.
  • Accurately notifies client as defined by company protocol and client specific Standard Operations Procedures.
  • Acts as the first point of contact for new and existing cases and serves as the voice for our clients.
  • Maintains all cases in accordance with company policies and procedures.
  • Executes proper use of escalation protocol without fail
  • Maintains a professional environment as evidenced by individual dress, workspace and personal demeanour
  • Maintains the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift
  • Actively participates in all transmission sessions with input regarding case actions and direction
  • Escalates all complaint or perceived complaint cases to the Operations Supervisor immediately
  • Action all incoming tasks, faxes, emails and correspondence pertaining to active and/or closed cases
  • Adhere to company policies and procedures at all times, regardless of shift being worked
  • Assist with the training of new Coordinators by mentoring them during their training program
  • Comply within our established service recovery protocol
  • Complete other tasks as directed

Required:

  • Applicants must be in possession of valid SA ID book
  • Completed Grade 12 / Matric.
  • Tertiary education preferable
  • Typing speed of 40 wpm
  • Proficient in Web Browsing and Microsoft Office (Outlook and Word)

Required Languages: Excellent written and spoken English and French

Working hours: Shift work in accordance with a pre-published duty roster (24 hours a day, 365 days a year)

Salary: R12 000 - R15 000 basic per month

Location: Midrand/Johannesburg

APLLICANTS MUST HAVE A SA ID BOOK OR PERMANET RESIDENCY OR REFUGEE STATUS***

Salary:R12,000 - R15,000 pm  Application Deadline:21/09/2017
How to apply for this job         Email sonia@jai.co.za

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