16 Décembre 2017

End-user Computing Engineer (CONTRACT)

Posté dans , le 12 Octobre 2017

P-NET

Site Web

 

Adresse Email

 

Type d'emploi

Full Time

Emplacement

JHB, CT, DBN

 

Description :

EUC L2 Computing Engineer

IT Company

The End-user Computing Engineer (L2) is an entry level position in the EUC Engineers job family and is proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The EUC Engineer (L2) focuses on second line support for medium complexity incidents and maintains the End-user Computing environmental and monitoring equipment.

The EUC Engineer (L2) identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary

They liaise with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

They investigate second line support calls assigned to them and identify the root cause of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions.

French Speaking

English Speaking

EUC Engineers (L2) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.

1. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.

2. Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.

3. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.

4. Take full ownership for managing the incident to resolution within the service level conditions.

5. Perform level 2 server and network troubleshooting, server rack mounting and cable patching / management.

6. Provide telephonic support to clients when required and update the relevant systems

7. Perform the necessary hand over procedures in cases where shift work is required.

8. Produce breach and other reports to identify failures and short-comings.

·         Secondary School Qualification

·         Diploma or Degree in Computer Science

·         CCNA/A+/N+; MCSE or relevant qualification preferred

·         4 – 6 year’s work experience

·         At least 4 years’ experience in implementing, administering and troubleshooting network infrastructure devices, including: routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications

CONTRACT POSITION!!

R25K

Please click here to apply via Pnet.

Autres Jobs par P-NET

Jobs Liés

Nos vidéos sur YouTube

Taux de Change du Rand

Annonces

  • L'Agence de tourisme Gettha Agency qui se focalise sur les voyages, les études, les soins médicaux, le tourisme et l'évènementiel, (au Gabon et en Afrique du Sud) organise pour vous 2 colonies de vacances.
    Une au Gabon du 05 Juillet au 18 Juillet 2014 : Thème : L'Océan au rythme des maraies, étude de l'environnement et connaissance de la nature; L'autre à Cape Town du 01 Août au 31 Août 2014. Pour plus d'informations et réservations :
    Contact : +241 0768 73 37 ou +27 73 798 4124.
    Email : taniaekome@gmail.com / info.getthagency@telkomsa.net; www.getthaagency.com
  • Marcelle Njomkam Sworn Translator and Interpreter offers the following services:
    Translation: French-English-Portuguese.
    Birth Certificate
    School and University Certificate
    Extract of Criminal Record and Other Documents
    Interpretation during Conference
    Business meeting
    Workshops
    Contact: 076 775 8129
    Email: macellous1980a@yahoo.com
  • Marcelle Njomkam Traductrice et Interprète Assermentée offre les services suivant:
    Traduction : Français-Anglais-Portugais.
    Acte de Naissance
    Diplômes Académiques
    Extrait de Casier Judiciaire
    Interprétation pendant les Conférences
    Rendez-vous d'affaire
    Atelier de travail
    Contact: 076 775 8129
    Email: macellous1980a@yahoo.com
  • Sworn translator of the high court of South Africa. Pour tous vos besoin de traduction (Français - Anglais et Anglais - Français).
    Contact: 078 156 3519
    Email: fredericktutu@gmail.com

Publicité

Retrouvez-nous sur Facebook

Inscrivez vous à la newsletter

Se désinscrire