19 Janvier 2018

Center Manager

Posté dans , le 04 Décembre 2017

Expat International

Site Web

 

Adresse Email

 

Type d'emploi

Full Time

Emplacement

White River, JHB

 

Description :

Remuneration: 
Basic salary 

Location: 
Pretoria, Menlyn 

Type: 
Permanent 

Reference: 
#EA 

Company: 
AKA Recruitment International 

Our client, a international company specialised in providing customer relationship management excellence within a face-to-face environment, wishes to employ an Centre Manage for their new Visa- Processing office in Pretoria (Menlyn). The company is part of a worldwide leading group providing exceptional customer experience, with a presence in more than 104 countries with more than 430 centers in the world. They offer their clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. 

Responsibilities 

  • Developing, coordinating and implementing first-class application processing services
  • The achievement of all client led Service Level Agreements
  • Directly leading, developing, motivating, coaching, managing and organizing a team of 8 Supervisors and Customer Service Advisors
  • The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
  • Maximizing productive efficiency within the company and improving on their current delivery and reporting processes
  • Ensuring high quality of customer service
  • Ensuring appropriate communication channels exist between the staff and customers
  • Keeping customers information confidential
  • Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
  • Participate in security training
  • Attend ISMS Management Review meetings
  • Provide support for the security of internal audits

Qualification and experience 

  • Bachelor degree in Management or related subject, overseas studying and working experience is preferable
  • More than three years' working experience in similar industry, including min 2 years in a management role

Key competencies 

  • Excellent command in English (verbal and written), French / German language skills adv.
  • Excellent communication and interpersonal skills
  • Able to establish and maintain effective relationships with team members and customers
  • Demonstrable skill in independent problem-solving
  • Self-motivated, patient and professional
  • Strong sense of responsibility and ability to work well under pressure
  • Experience of managing in a collaborative team environment, delegating workloads and authorities
  • Knowledge of customer service techniques and principles

If you meet the above requirements and would like to find out more about this exciting opportunity, please send your CV to esther@akarecruitmentint.com

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