19 Janvier 2018

QUALITY ASSURER - FRENCH

Posté dans , le 14 Décembre 2017

P-NET

Site Web

 

Adresse Email

 

Type d'emploi

Full Time

Emplacement

JHB, CT, DBN

 

Description :

Quality Assurance, French speaking

Bytes People Solutions is the internationally accredited education, training, skills development and people consulting arm of the Bytes Technology Group. Bytes People Solutions are recognised as a leader in the industry and has built a credible track record.

 

Main Purpose of the Job:

The successful applicant will assist in maintaining established quality standards through continuous evaluation and reporting of employee performance. Ensure adherence and compliance to stated quality standards. Maintain and improve process performance. Aim to identify areas for employee development and training needs.

Key Performance Areas:

 

  • Interface with support functions such as Training and the Contact Centre’s
  • Evaluation of inbound/outbound calls, correspondence as well as business processes to measure the effectiveness of service provided to the client
  • Identify & report on problem areas, trends and training needs with the view of agent development
  • Communicate regularly with the Call Centre Manager Ops Managers and Supervisor’s in terms of evaluations & calibrations
  • Implement new processes, when and if necessary
  • Compile weekly and monthly reports on evaluation scores, calibration scores, strengths and areas of focus as well as noticeable trends
  • Liaise with role players, on all levels, with regards to assessing needs and implementing quality methodologies on specialised projects
  • Facilitating workshops, as and when necessary
  • Coaching of agents to achieve the desired quality levels
  • Interact with Supervisors/Team Leaders to ensure there is a standard interpretation of the Quality criteria
  • Promote quality awareness throughout the Organisation

The ideal applicant will have the following qualifications and experience:

 

  • Matric and/or tertiary education
  • 2 years Call centre Experience
  • Experience in a coaching and development role
  • Call Centre experience in a sales environment will be advantageous

Language proficiency:

  • MUST be fluent in French - Read/ Write/ Speak
  • English

Competencies and Behavioural Skills:

  • MS Office literate
  • Excellent communication both verbal and written
  • Proven track record in maintaining high quality standards
  • Strong client services skills
  • Keen focus on client satisfaction
  • Excellent time management skills
  • Detail orientation
  • Analytical skills
  • Problem solving skills
  • Good interpersonal skills, ability to maintain co-operative working relationships with all levels of staff
  • Ability to influence people positively
  • High level of integrity, professionalism and trustworthiness
  • Team player

Basic salary.

Please click here to apply.

Autres Jobs par P-NET

Jobs Liés

Nos vidéos sur YouTube

Taux de Change du Rand

Annonces

  • L'Agence de tourisme Gettha Agency qui se focalise sur les voyages, les études, les soins médicaux, le tourisme et l'évènementiel, (au Gabon et en Afrique du Sud) organise pour vous 2 colonies de vacances.
    Une au Gabon du 05 Juillet au 18 Juillet 2014 : Thème : L'Océan au rythme des maraies, étude de l'environnement et connaissance de la nature; L'autre à Cape Town du 01 Août au 31 Août 2014. Pour plus d'informations et réservations :
    Contact : +241 0768 73 37 ou +27 73 798 4124.
    Email : taniaekome@gmail.com / info.getthagency@telkomsa.net; www.getthaagency.com
  • Marcelle Njomkam Sworn Translator and Interpreter offers the following services:
    Translation: French-English-Portuguese.
    Birth Certificate
    School and University Certificate
    Extract of Criminal Record and Other Documents
    Interpretation during Conference
    Business meeting
    Workshops
    Contact: 076 775 8129
    Email: macellous1980a@yahoo.com
  • Marcelle Njomkam Traductrice et Interprète Assermentée offre les services suivant:
    Traduction : Français-Anglais-Portugais.
    Acte de Naissance
    Diplômes Académiques
    Extrait de Casier Judiciaire
    Interprétation pendant les Conférences
    Rendez-vous d'affaire
    Atelier de travail
    Contact: 076 775 8129
    Email: macellous1980a@yahoo.com
  • Sworn translator of the high court of South Africa. Pour tous vos besoin de traduction (Français - Anglais et Anglais - Français).
    Contact: 078 156 3519
    Email: fredericktutu@gmail.com

Publicité

Retrouvez-nous sur Facebook

Inscrivez vous à la newsletter

Se désinscrire