18 Février 2018

European French Speaking Customer Service Host

Posté dans , le 12 Février 2018

Expat International

Site Web

 

Adresse Email

 

Type d'emploi

Full Time

Emplacement

White River, JHB

 

Description :

Are you looking to work for a groundbreaking online-marketing company who runs campaigns for various industries including online gambling in Century City, Cape Town?

Take full advantage of this great chance to join a business where you will be greatly appreciated through a supremely competitive salary package, consistent career development and world-class training. 

Key responsibilities:

  • Responding to customer queries by telephone, email and online chats
  • Overall ownership of the customer-facing communications and touch-points
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Completion of tasks assigned during shift
  • Customer relationship building and management as well as cross-selling of products and services
  • Problem-solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to identified customers
  • Excellent time management and adherence to schedule
  • Performing extra tasks given by managers/shift supervisors as required

Qualifications and experience: 

  • Matric
  • Minimum two years of customer service experience

Key competencies:

  • Fluent in French (European French only) and English; able to communicate effectively (read, write and speak fluently)
  • Computer literate and have accurate typing skills
  • Be available for 24/7 shift rotations
  • Self-starter, self-motivated and goal orientated
  • Able to work independently yet be a team player
  • Analytical think with problem-solving ability
  • Be deadline driven and goal orientated
  • Excellent time management skills
  • Handle confidential and personal matters

If this sounds like something that would get you excited to get out of bed in the mornings, get in touch by sending your CV through to anne@akarecruitmentint.com.

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