Certification Analyst (South Africa) m/f
Job Share: Full-time position.
Position is based in the FLOCERT office in Cape Town, South Africa
The salary and benefit package depends upon qualifications and experience.
Start date: 1st May 2018 (or as soon as possible).
FLOCERT is looking for a business oriented person who is willing to coordinate and to administer the Fairtrade certification of companies in assigned countries in Africa. The ability to deal with high profile traders as well as small producer organizations and the availability to travel to assigned countries in Africa to perform Fairtrade audits is required. The attention to detail, willingness to learn and team spirit are essential assets on this position.
The person is part of a multicultural team which is responsible for the certification of Fairtrade customers in Africa.
Act as Certification Analyst responsible for assigned customers.
Evaluate producers and traders for assigned products against Fairtrade Standards.
Answer requests of customers from assigned countries.
Perform evaluations of audit reports against Fairtrade Standards.
Perform Fairtrade audits of customers in assigned countries in Africa.
Send certification decision
Communicate actively with applicants and certified customers and assist them with all necessary information.
Actively participate in the annual audit planning for assigned countries.
Instruct customers on FLO Fairtrade requirements.
Identify special needs of Key Accounts and act as account manager.
Answer certification related questions.
Answer Labelling Initiatives requests.
Assist in the selection, evaluation and training of Auditors.
Assist in constant improvement of certification processes.
Assist in identifying and delivering on new sales and marketing opportunities
University level education (B.A. or equivalent) in a relevant subject (Food Science, Business, Agronomy, Economics, Languages, etc.) or any other equivalent and related professional qualification.
At least two years of related professional work experience in an office and customer orientated environment.
Permission to work in South Africa
1 year experience in certification systems (e.g. organic, FSC, MSC, SA8000, ISO 14001, etc.) in particular with ISO 65 accreditation or 2 years related business experience.
Fluent in English and French oral and written.
Flexible, pro-active and hard-working work style.
Team player with excellent interpersonal and organizational skills.
Excellent communication skills and experience in dealing with different cultures.
Strong dedication towards customer service.
“Nice to have”
Fluent in other languages commonly spoken amongst Fairtrade certified clients in Africa (Afrikaans, Portuguese, Swahili, Arabic etc.)
Experience with customer relations
Technical knowledge of the Fairtrade products traded out of Africa
Business experience in international trade.
How to apply
Do visit the website: https://www.flocert.net/about-flocert/careers/
Please apply by submitting your application documents in English, with curriculum vitae, reference letters or reference contact data as well as a motivation letter with salary and working time indication.
Deadline for applications: 20th April 2018
Please do kindly note: only those applicants invited for an interview will be contacted.