Mercredi, 17 Octobre 2018

Team Leader (Travel Consultant): French Speaking

Lieu:
Capetown
Salaire:
Market - related
Société:
P-NET
Type d'emploi:
Temps plein
Catégorie:
Other
Date limite:
24 Septembre 2018

Successfully manage the key account

Lead the team to operationalise all agent requests seamlessly

 

Key Responsibilities:

Sales

  • Effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent / supplier relationships
  • Source new products
  • Develop own business and product strategy to secure additional business
  • Work closely with the team to achieve goals

 

Operations

  • Quote and design successful, creative itineraries and proposals
  • Capture and confirm bookings in Tourplan
  • Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds
  • Find new suppliers that offer a good/better service and better rates
  • Continuously and proactively monitor client’s feedback and improve operational processes
  • Follow up on quotes
  • Successfully run groups / FIT bookings
  • Handling the 24hour emergency phone
  • Prepare, if applicable, guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour as well as the Concierge and onsite staff

 

Product

  • Liaise on a regular basis with all staff including their procurement team
  • Ensure the company is always up to date with regards to new product, product development, news and changes
  • Proactively source and suggest innovative product to the company
  • Main contact for the company during brochure production period (bed brief, pricing)
  • Support Business Solutions in making the company’s product bookable within Tourplan, as well as via xml and API

 

Financial

  • Reconcile supplier invoices for processing
  • Assist debtors clerk with invoicing / collection queries
  • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices

 

Additional responsibilities:

  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers / product
  • Travel on educational and familiarizations trips, including main host for the company’s staff visiting SA

 

Successfully manage the key account

Lead the team to operationalise all agent requests seamlessly

 

Key Responsibilities:

Sales

  • Effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent / supplier relationships
  • Source new products
  • Develop own business and product strategy to secure additional business
  • Work closely with the team to achieve goals

 

Operations

  • Quote and design successful, creative itineraries and proposals
  • Capture and confirm bookings in Tourplan
  • Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds
  • Find new suppliers that offer a good/better service and better rates
  • Continuously and proactively monitor client’s feedback and improve operational processes
  • Follow up on quotes
  • Successfully run groups / FIT bookings
  • Handling the 24hour emergency phone
  • Prepare, if applicable, guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour as well as the Concierge and onsite staff

 

Product

  • Liaise on a regular basis with all staff including their procurement team
  • Ensure the company is always up to date with regards to new product, product development, news and changes
  • Proactively source and suggest innovative product to the company
  • Main contact for the company during brochure production period (bed brief, pricing)
  • Support Business Solutions in making the company’s product bookable within Tourplan, as well as via xml and API

 

Financial

  • Reconcile supplier invoices for processing
  • Assist debtors clerk with invoicing / collection queries
  • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices

 

Additional responsibilities:

  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers / product
  • Travel on educational and familiarizations trips, including main host for the company’s staff visiting SA

Successfully manage the key account

Lead the team to operationalise all agent requests seamlessly

 

Key Responsibilities:

Sales

  • Effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent / supplier relationships
  • Source new products
  • Develop own business and product strategy to secure additional business
  • Work closely with the team to achieve goals

 

Operations

  • Quote and design successful, creative itineraries and proposals
  • Capture and confirm bookings in Tourplan
  • Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds
  • Find new suppliers that offer a good/better service and better rates
  • Continuously and proactively monitor client’s feedback and improve operational processes
  • Follow up on quotes
  • Successfully run groups / FIT bookings
  • Handling the 24hour emergency phone
  • Prepare, if applicable, guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour as well as the Concierge and onsite staff

 

Product

  • Liaise on a regular basis with all staff including their procurement team
  • Ensure the company is always up to date with regards to new product, product development, news and changes
  • Proactively source and suggest innovative product to the company
  • Main contact for the company during brochure production period (bed brief, pricing)
  • Support Business Solutions in making the company’s product bookable within Tourplan, as well as via xml and API

 

Financial

  • Reconcile supplier invoices for processing
  • Assist debtors clerk with invoicing / collection queries
  • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices

 

Additional responsibilities:

  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers / product
  • Travel on educational and familiarizations trips, including main host for the company’s staff visiting SA

 

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